LABUAN — A restaurant operator in Labuan was issued a compound by the Domestic Trade and Cost of Living Ministry (KPDN) following a consumer complaint over an additional RM3 charge for extra soup that was not displayed on the premises’ price list.
KPDN Labuan director Junaidah Arbain said the enforcement action followed a complaint lodged through the ministry’s official e-Aduan portal, prompting an inspection at the restaurant at about 10 am today.
“Restaurant operators must ensure that their menu lists and all additional charges are displayed clearly to protect consumers’ rights,” she said in a statement today.
The inspection found that the restaurant’s displayed price list specified additional charges for rice and noodles but did not include the price for extra soup.
The operator was compounded for failing to comply with the Price Control and Anti-Profiteering (Price Marking for Goods and Charges for Services) Order 2020, under the Price Control and Anti-Profiteering Act 2011 (Act 723).
Junaidah said price lists and service charges must be displayed in the national language or accompanied by a translation if the original display was in another language. Prices must also be stated in ringgit or sen, in accordance with prevailing regulations.
She said consumers were entitled to know the prices of goods and services before agreeing to make a purchase or place an order, without being subjected to unexpected charges.
Under the order, individuals convicted of an offence may be fined up to RM50,000, while corporations may face a fine of up to RM100,000.
Junaidah said KPDN Labuan would continue to intensify enforcement and monitoring efforts to safeguard consumer interests.
Members of the public are encouraged to channel complaints or information on business non-compliance through the ministry’s official complaint channels.
